The 'janta darbar' called by Arvind Kejriwal on Saturday, 11th Jan, 2014, could not take place as scheduled following following chaos at the Delhi Secretariat, where hundreds turned up for an audience with their chief minister..
The security personnel whisked away Kejriwal and his ministers from the site. Among the ministers present at the public hearing were Rakhi Birla and Somnath Bharti. Earlier, Kejriwal, along with his entire cabinet began hearing complaints of the people related to various issues in front of the Secretariat.
The entire stretch of road that goes from ITO towards Rajghat was closed and barricades put up on the divider so that people could sit on one side of the road while Ministers will be sitting on the other side.
The janta darbar, which was to have continued till 11.30 am, had to be suspended midway.
On Thursday, the chief minister had announced that the entire cabinet will sit in front of the Delhi Secretariat on Saturdays to receive grievances from people and efforts will be made to solve them immediately. On weekdays, one minister will receive grievances from the public.
"Public grievance is another major issue. It is a major issue for any government. It is the duty of every government to resolve those grievances. Public grievance is just a symptom, the disease lies somewhere else," said Kejriwal.
Grievances will be segregated into five categories depending upon their urgencies.
"The urgent cases related to school admission or admission to a hospital will be resolved on the spot. In the next category, ministers will mention the time frame to resolve the grievance. Those related to policy matters will require time. They will be forwarded to the respective ministers for their considerations," he said.
The next category will be for taking suggestions from the public. A team will be formed to look into them and regularly put up best of the suggestions to the Chief Minister. Another is miscellaneous category and the last is for those which are not related to the government, he added.
Kejriwal had said that unlike previous governments, he will not go by the compliance reports filed by the officials but will ensure that the complainant is absolutely satisfied.
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